Shuttle Bus Service Disclaimer

BookVIP.com.au maxi taxi shuttle service goes to great lengths to make sure that we arrive EVERY TIME and as close to the time as possible, if not earlier so that our customers are a 100% satisfied. However, there are unfortunately circumstances beyond our control that can causes our maxi taxi shuttle service to be delayed. Should we experience any such problems, we will notify the respective person or group as early as possible. Since we understand that time can be of the essence, our customers can contact the driver or a VIP representative directly in a bid to offer that piece of mind in such times.

Please read the following disclaimer that may affect your shuttle bus, maxi taxi or coach booking or pricing.

Shuttle Bus Conditions of Travel

Valid January 2011

 

Information and Content

Any information contained in this website is for preliminary and general information only.

All photos contained within this website have been taken with consent or from copyright fee, public domains. If you realise that there are any photos that may breach copyright laws, please endeavour to contact us directly first in an attempt to resolve any issues.

CONDITIONS OF TRAVEL

BookVIP.com.au reserves the right to alter the route or itinerary of any of its tours or transfers and arrange alternative carriers if necessary. No refunds will be given in these circumstances or in the event of any delay, curtail mentor alteration of a trip resulting from any cause including severe weather conditions or mechanical failure.

Components of trips/travel are weather dependant and BookVIP.com.au cannot be held liable if trip components are not available on the day of travel. BookVIP.com.au cannot guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.

BookVIP.com.au is not responsible for costs incurred as a result of delays caused by airlines, shipping companies, or other operators not under the control of BookVIP.com.au. BookVIP.com.au reserves the right to reschedule pick-ups and drop-offs due to delays by other operators not under the control of VIP.

LIABILITY

Whilst we make every effort to safeguard our passengers, BookVIP.com.au cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that adventure travel involves a higher than normal risk and a signed release will be required from all participants before departure. BookVIP.com.au also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.

 

NO SHOW OF HIRER

In the event that the “booker” fails to cancel the booking or arrive at the designated pickup point or meeting point, BookVIP.com.au reserves the right to charge the full booking fee.

 

CHANGE OF SHUTTLE BUS, MAXI TAXI SHUTTLE OR COACH BOOKING(S)

BookVIP.com.au reserves the right to charge an administration fee per each booking or person as per determined by BookVIP.com.au.

BOOKING QUOTES AND PRICES

All quotes and pricing are exclusive of tolls, parking costs and GST (Goods and Services Tax) unless otherwise stated.

 

ILLEGITIMATE USE OF A FIRE EXTINGUISHER IN A SHUTTLE BUS, MAXI TAXI OR COACH

If a passenger illegitimately uses a fire extinguisher, BookVIP.com.au reserves the right to charge a cleaning fee of up to $2,000.

 

REMOVAL OF AN EMERGENCY EXIT HAMMER FROM A SHUTTLE BUS, MAXI TAXI OR COACH

The removal of the Emergency Exit Hammer will incur a fee of up to $75.

 

EXTRA STOPS

BookVIP.com.au may at its discretion charge up to $45.00 per extra drop-off or pick-up destination, within a 10 kilometer radius, but reserves the right to refuse to set-down or pick-up at any locations other than stated on an itinerary.

 

WAITING TIME

BookVIP.com.au may at is discretion, charge up to $60 per every half hour for shuttle buses up to 15 seats and up to $120 for shuttle buses up to 24 seats for the boarding of its passengers from the time of vehicle arrival or time booked, whichever occurs last.

 

SMOKING AND DRINKING

Australian Government regulations prohibit smoking and the drinking of alcohol inside all tourist vehicles in Australia (smoking and drinking should be limited to designated stops).

 

LOST PROPERTY

Any property left in a shuttle bus maxi taxi will be kept for a maximum of 3-months. If the owner requests their property to be delivered, any expense will be bourne by the owner of the item(s).

 

CANCELLATIONS

BookVIP.com.au reserves the right to charge 100% of the total booking fee for any cancelations made within a 24 hour period and up to 50% for any cancelations made with more than 24 hours notice.

 

BEHAVIOUR

BookVIP.com.au is not a common carrier and therefore can refuse to carry a person whose behavior is detrimental to the enjoyment of the group or other travellers or passengers. By travelling with BookVIP.com.au, you agree to accept the authority of the driver and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, being physical or verbal, or inappropriate behavior may result in removal from the trip. If a driver requires a passenger to leave the trip no refunds will be given and that passenger will be responsible for their own travel costs and arrangements from that point.

 

LITTER

If BookVIP.com.au deems there to be an excess of litter left in vehicle after a booking, BookVIP.com.au reserves the right to charge the user up to a $200 fee for cleaning and removal of rubbish.

 

SICKNESS (vomiting due to intoxication)

BookVIP.com.au reserves the right to charge a cleaning and sanitation fee of up to $500 for anyone who becomes ill inside a vehicle as a result of alcohol or food consumption.

 

MINIMUM PASSENGER NUMBERS

Tours require a minimum number of passengers to operate. Minimum passenger numbers differ between tours and operators and are subject to change at any time. In circumstances where minimum numbers are not reached an alternative may be offered or a smaller vehicle used. If a tour is cancelled due to minimum passenger numbers not being reached, passengers will be offered an alternate tour option or be provided with a full refund.

 

DIESEL FUEL LEVY

BookVIP.com.au reserves the right to charge a fuel surcharge as a result of escalation in the price of crude oil.

 

PICK UP AND DROP OFF POINTS

All pick up and drop off locations and times published are an estimate only and are subject to change at short notice. Passengers will be advised of correct details at the time of reconfirmation.

 

CHILD POLICY*/AGE RESTRICTIONS

Children 7 years and under are not recommended to travel on any tour. Individual requests may be considered on a case by case basis by BookVIP.com.au.

  • Depending on age, children on tour may be required to be seated in booster seats or other child safety accredited seating. At all times, BookVIP.com.au reserves the right to not accept children on tours due to safety concerns.

For question regarding Terms and Conditions please contact the Customer Service Team on 0434 053 683.